Shipping Policy

Important Information:

  • Order Cut-Off Time: Orders submitted by 4:00 PM EST on business days will be processed the same day. Orders placed after this time will begin processing on the following business day.
  • Processing Duration: Orders are processed within 0-1 business days (Monday through Friday). During peak periods or special circumstances, processing may take slightly longer.
  • Estimated Delivery Time: After your order is dispatched, it arrives within 6-9 business days (Monday through Friday). Delivery times may vary due to unforeseen factors such as weather or courier delays.
  • Free Shipping: Complimentary delivery is available for all orders shipped within the United States.

Order Processing and Shipment
Once your order is confirmed, you will receive an email acknowledging your purchase and providing details about processing. Orders are prepared and ready for shipment within 0-1 business days. Once your package leaves our facility, a shipping confirmation email with tracking information will be sent so you can monitor its journey.

After processing, your order will be shipped. Delivery occurs within 6-9 business days, though actual timing may differ depending on the destination, courier operations, and logistical factors.

Delivery Partners
To ensure timely and reliable deliveries, we work with trusted shipping carriers including UPS, FedEx, and USPS. These partners handle your package with care and provide tracking services so you can stay informed every step of the way. While we do our best to provide accurate delivery estimates, please note that delivery timing may vary slightly depending on the carrier and route.

Shipping Delays
If your order has not arrived within the estimated time frame, please allow an additional 2 business days and check your tracking information. If the shipment still has not arrived, contact us with your order number and we will investigate promptly.

Order Cancellations
To cancel an order, email us at support@ditorn.com as soon as possible. Orders can typically be canceled before processing or shipment. Once your order is in process or has been dispatched, cancellations are not possible; in this case, you will need to follow the return instructions after delivery.

Damaged or Wrong Items
Although we take care in packaging and quality checks, mistakes or damages can occasionally occur. If an item arrives damaged or incorrect, please email us at support@ditorn.com with clear photos of the product and packaging. We will review your case and arrange for a replacement or correction quickly.

Customer Services Hours:
Monday to Friday: 9:30 AM to 5:00 PM EST

Store Name: Ditorn
Email: support@ditorn.com
Phone: +19176952257

Address:
2164 Meridies Dr
South Jordan
UT 84095
United States